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Privacy Policy & Privacy

Privacy Policy for Tuagize
Effective Date: 16-06-2025

Welcome to Tuagize! We are committed to protecting your privacy and ensuring a safe experience while using our document and home delivery service application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tuagize mobile application ("App") or any related services.

1. Information We Collect When you use Tuagize, we may collect the following types of information:

a. Personal Information

• Full name

• Phone number

• Email address

• Delivery address

• National ID (if required for verification)

b. Usage Data

• App usage patterns

• Device information (model, OS version, unique device ID)

• IP address

• Crash logs

c. Location Information

• Precise GPS location (with your consent) to enable delivery tracking

2. How We Use Your Information We use the collected information to:

• Facilitate document pickup and delivery

• Confirm customer identity (if applicable)

• Contact you regarding your orders

• Track delivery progress

• Provide customer support

• Improve our services and user experience

• Ensure compliance with legal obligations

3. Data Protection We implement appropriate security measures to protect your data including:

• Encrypted data transmission (HTTPS)

• Secure storage for documents

• Role-based access controls for internal users

• Regular system audits

4. Sharing of Your Information We may share your information with:

• Delivery partners (only necessary details)

• Third-party service providers (for storage, analytics, and communication)

• Law enforcement or authorities when legally required We do not sell or rent your personal data to third parties.

5. Your Rights You have the right to:

• Access your personal data

• Request corrections

• Delete your account and associated data

• Opt out of location tracking (may affect delivery functionality) To exercise these rights, please contact us at: [email protected]

6. Children's Privacy Tuagize is not intended for use by individuals under the age of 18.

We do not knowingly collect data from children.

7. Data Retention We retain your data only for as long as necessary:

• Delivery data: retained for audit/compliance (e.g., 6–12 months)

• Account data: retained until account deletion

• Uploaded documents: deleted after successful delivery or a retention period specified in your account

8. Changes to This Policy We may update this Privacy Policy. Any changes will be posted in the app and/or sent to your registered email.

Last updated: 20-07-2025

9. Contact Us If you have questions about this Privacy Policy, please contact:

Tuagize Support

Email: [email protected]

Address: Michenzani, Tobo La Pili Tanzania, Zanzibar

Phone: +255775 030 306